Terms of Service

Service Scope

VPNMid provides subscription-based cross-border network acceleration for connecting to international routes and accessing international websites. The service covers 120+ countries / 220+ routes and supports Windows / macOS / iOS / Android / Linux. Available routes and clients are listed in the user panel.

The service provides network connectivity only; it does not include accounts, memberships or content licenses for third-party websites. The operators of those websites set their own regional rules, account requirements and usage policies. A successful route connection does not guarantee access to every feature of a third-party service. Users remain responsible for meeting its requirements.

Accounts and Subscriptions

No email address is required to create an account; a username and password are all you need. Keep your login details and subscription link secure, and do not publish subscription information publicly. If you notice unusual access or a leaked subscription, change your password promptly and contact support through the user panel.

The service supports unlimited devices for the account holder's own devices. This does not permit sharing accounts with others, selling subscriptions or reselling routes. Each device's traffic is charged to the associated account. Users are responsible for managing their devices and subscription details in their clients.

Monthly subscription traffic resets each month on the activation date. If you upgrade mid-cycle, the price difference is converted into the remaining days. Data packages remain available until used and never expire. See the Plans page and the corresponding details in the panel for prices and data allowances. Confirm the billing method before making a payment.

Acceptable Use

Users must comply with the laws and regulations applicable in their location and actual place of use, as well as the service rules of the websites they access. You may not use the service for fraud, infringement, distributing illegal content, unauthorized access to another person's systems or other unlawful activities.

Do not use malicious requests, attacks, spam or disruptive automated operations to harm the service or other users' connections. Users are responsible for activity on their accounts. If a device is controlled by someone else or credentials are exposed, take steps to protect the account promptly and submit a support ticket with details.

Availability and Liability

Connection performance depends on local networks, carrier routing, exit regions, destination websites and device settings. VPNMid does not guarantee a fixed speed, fixed latency or uninterrupted availability. Maintenance, route changes, third-party network failures and force majeure events may interrupt connections or make some regions temporarily unavailable.

If an issue occurs, first check your subscription status and client settings, then submit the relevant diagnostic information through a support ticket. Before sharing screenshots or logs, conceal your password and full subscription link. The service is not responsible for third-party website account actions, content changes or losses caused by users changing their own device configurations. This clause does not exempt the service from any liability required by law.

Payments and Refunds

Payments are accepted via Alipay / WeChat Pay / USDT. Before paying, check your selected plan, price and account details. After payment, you can view your order and subscription status in the user panel. If the payment result does not match the order status, keep your payment receipt and submit a support ticket for verification.

You may request a full refund for any reason within 60 days of your first payment. Submit your request through a user panel support ticket and include the relevant order details so the payment can be verified. You do not need to provide a reason related to your experience of the service.

Refund processing involves verifying payment records and handling the transaction through the payment channel. Progress updates will be provided through the support ticket. These terms do not promise a fixed time for funds to arrive, and a fault report is not required for a refund for any reason. Other rights provided by law are not affected by this provision.

Account Termination and Changes to These Terms

If VPNMid identifies unlawful use, resale or sharing, attacks or another serious violation of these terms, it may restrict connections, suspend service or terminate an account. Where account security is at risk, related access may also be suspended while the matter is reviewed. If you disagree with an action, explain the situation in a support ticket. Order and refund matters will continue to be handled under the applicable rules.

Changes to these terms will be posted on this page, and the last-updated month will be revised accordingly. Changes affecting users' main rights and obligations will be announced on the site or through the user panel. Changes will not retroactively reduce refund commitments applicable to existing orders. If you do not accept the changes, you may stop using the service and contact support about any existing subscription.